Simplify operations. Automate workflows. Empower engineers on the go.
Hiber UK allowed residential boiler installation businesses and engineers in the UK to manage their customers by providing an automated accounting solutions and parts ordering system. Identifying their core issues of having to deal with suppliers and accountants themselves, the mobile application simplified their process of logging their work orders and scheduling appointments with their customers.
Standardising the unstandardised. Simplifying complex workflows with research-driven design.
Many variations existed when it came to parts ordering where the industry never had a standardised method. Through user research and interviews with both engineers and multiple suppliers, Hiber UK was able to provide their users with a simple user interface to process their orders with just a few taps whilst orchestrating their customer's needs on site.
Carefully tailored sales funneling system assisted the engineers to easily update their workflow status for Hiber UK's back office team to swiftly provide all the necessary materials to place orders and provide relevant invoices to their customers and suppliers automatically, freeing up their time to take on more jobs on the road without needing to allocate their time out of business hours to handle tasks outside of their professional expertise.
Simple by design. Accessible by default. Built for everyone.
Target audience of the mobile application lacked technical knowledge of using apps to drive their businesses, hence it was crucial for both UX and UI to be extremely simple to use and information displayed to be legible in any situation or environment. Accessibility was also at the highest priority to provide the best experience for a wide range of audiences specialized needs.
Interface designs that streamlined complex operations into simple, accessible workflows.
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